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Front Line Leadership Video Training

Front Line Leadership Video Training

Give your front line supervisors, managers and team
leaders the skills they need to succeed through the
convenience of video training. Options include monthly
and yearly video training subscriptions!

Front Line Leadership Video Training


Front Line Leadership Training

Front Line Leadership Webinar

Skills to maximize results and employee involvement for supervisors, team leaders and managers.

Webinars scheduled: Motivating & Engaging Employees
Monday March 3rd at 2 p.m. Eastern Time
Effective Communication
Monday April 21st at 1:30 p.m. Eastern Time
                                           Leading Change
                                           Monday May 5th at 2 p.m. Eastern Time

Front Line Leadership Training

This public course is designed to give your front line leaders the practical skills they need to get great results and keep employees motivated to perform.

May 14th & 15th at
Highland Golf & Country Club
                                           1922 Highland Heights
                                           London Ontario  N6C 2T4

Project Team Leadership Essentials Workshop

This workshop is designed for, project managers, team leads, team members and anyone else who wants to improve their project leadership skills and manage teams more effectively.

                                           April 3rd & 4th at
                                           Monte Carlo Inn
                                           705 Applewood Crescent
                                           Vaughan, Ontario L4K 5W8 

LeaderFeeder Blog

LeaderFeeder Blog

Distractions From Adding Value

Distractions from Adding Value
Front line supervisors and sales people in recent workshops have been grumbling more than usual about oppressive workloads, the resulting stress and the inability to focus on important, but less urgent tasks. Now before you allow yourself to say, ”Suck it up buttercup, just get it done,” think a little deeper. Each person in your organization from the front line staff to the executive boardroom is supposed to create value: produce something that the customer pays for and values. If these people have their time occupied by non-value tasks it will negatively impact customer service and profitability.

Excess administration can take people away from the prime purpose of their positions. Some administration is needed in every organization but it should be streamlined, automated and minimized to ensure value is maximized.

Given that each department or function within an organization has its own goals, priorities and initiatives, they can place demands on the front line of the organization, which if left unchecked can slowly take people away from their prime job functions.

Social-technical engineering examines the tasks that employees are responsible for versus the time available for those tasks. In many organizations, tasks are added and few are removed. Over time, the residue of this will show in reduced productivity and effectiveness.

A few examples:

Sales
Sales people complain about the CRM information and sales forecasting time when they really should be directing their efforts towards selling. A recent sales-training group shared their frustration with CRM (a common complaint with sales people) because the data entered didn’t really help the sales person, and because the data was suspect, managers couldn’t rely on it and so typically added more reporting to give them the info they needed. This left the sales force…

Read more...
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