Monthly Archives: August 2008
Could Focusing Too Much on Efficiency Hurt Your Business and Your Career?
Most companies focus on doing things faster and cheaper than before – are you saying this isn’t the best strategy? Many managers are using the rifle approach – focusing on how to deliver their products and services faster, better and …
Win a gold medal at your job
In the spirit of the Olympic games, it is interesting to think about whether your performance at work would deserve a gold medal and how to achieve greater excellence. 1. Be absolutely clear in your vision and goal – Many …
Be Comfortable Speaking in Front of People
While we were in New York City, I attended the National Speakers’ Association Convention. There were 1,800 professional speakers and trainers from 10 different countries. As I sat through the sessions, I was reflecting on some tips for individuals to …
Customer Service – No Customers, No Business, No Job
We have now visited amusement parks and other sites in Cincinnati Ohio, Williamsburg Virginia, Washington DC, and currently New York City and I want to talk about customer service. If you are in customer service or you manage an organization …
