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Want a great culture? Focus on these three things

The culture of your organization will either ensure your long term success or potentially leave your organization vulnerable to external threats. An effective culture leads to innovation, agility, great customer service, higher profit margins and high employee engagement. A weak …

Caught in the Chaos?

A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only …

Misdirected by metrics?

You’ve likely heard the expression, “What get’s measured, gets managed.” And yet, if you pay attention to the wrong metrics or measurements, it can distract both management and employees from desired behaviors. Metrics provide management with the key information needed …

Evolution or Extinction?

During our vacation this summer we spent a few days in Chicago and spent one of our days at The Field Museum. As we walked through a great exhibit on evolution a couple of quotations caught my eye along with …

Leadership – The Missing Ingredient Needed in Process Improvement

Why is it that most process improvement initiatives never quite pan out as advertised? Whether it is Lean, Six Sigma, Continuous Improvement, ISO/TS 9000 – the end results often fall far short of the promise and potential.   There is …

Productivity Crisis?

The news media has been reporting that Canadian productivity gains are embarrassingly low. Instead of viewing this as abstract information that is irrelevant to you, why not take up the challenge to boost productivity. You may not have a choice …

Engage to Change: Leading change requires focus in three areas

Why is it that many change initiatives are more stressful, time consuming and ineffective than they should be?   Successful change requires the leader to engage the Head, the Heart and the Feet of employees in order to achieve lasting, …