Imagine Your Supervisors, Team Leaders, Lead Hands and Front Line Leaders Acting as a Consistent Leadership Team
Front Line Leadership Public Workshop, Onsite Workshop,
or Webinar
This leadership training program is for supervisors, team leaders, lead hands, work leaders and front line leaders. The course can be delivered on-site as a one-day, two-day or series of half-day sessions. A two-day public workshop is also offered. We are developing a webinar version for distance learning.
The course covers the following information:
Leadership Expectations for Lead Hands, Team Leaders and Supervisors
- How to be consciously competent in your leadership role
- The leader's role in achieving the desired results while maximizing employee involvement
- Your role in the organization's leadership team - why leaders often feel caught in the middle, between management expectations and the needs of front line employees
- Why you should own your message with your team instead of blaming HR or senior management
Leading by Example
- The shortage of great leaders
- Leadership characteristics of a team leader, lead hand, work leader, front line leader and supervisor - self-assessment of your leadership effectiveness
- Getting feedback from your team on your leadership approach
- How to lead by example
- The impact of leadership style on productivity and employee satisfaction
- Creating a vision for your workgroup/department to be more proactive instead of reactive
- Avoiding the leadership trap by getting employees to think for themselves and be accountable
- Balancing leadership and friendship
Motivating and Engaging Employees
- Reflecting on when you were most motivated as an employee and whether you are providing these opportunities to your team
- How your beliefs about others influence their performance
- How workgroup behavior and performance is a reflection of the leader
- Reasons employees don’t perform and how to correct and prevent them
- Motivating factors: three things a lead hand, team leader and supervisor can do to create a motivational climate
- Different types of motivation - fear, incentive and attitude
Effective Communication for Lead Hands, Team Leaders and Supervisors
- Thinking before you speak: what you want to communicate
- The impact of what you say, how you say it and your body language
- Improving communication with fellow team leaders, lead hands and supervisors
- Being more persuasive and influential in your communication
- How to communicate with your manager
- Improving your listening skills
- How to prepare for and conduct a challenging conversation
Leading Change
- Why, as the leader, you need to buy into change first
- Understanding passive and aggressive resistance to change and how to overcome it
- How change can be a positive motivator
- How to simplify the change, encourage the team and make it easier to change
Correcting Unacceptable Behavior and Performance
- Understanding your role as lead hand, team leader or supervisor in the coaching, confronting and correcting process
- Why it is important to say something when you see something
- How to comment on a performance, safety or quality issue
- How to address difficult situations and unacceptable behaviors
- When to involve your supervisor or manager
Accountability, Empowerment and Training
- Why most employees rely on the leader to make every decision and solve every problem instead of being more self-sufficient
- How to get employees to take ownership of their work by applying positive and negative consequences
- Six steps to more effective on-the-job training
Managing Conflict
- Recognizing that conflict is necessary and expected when implementing change
- Understanding that conflict, change and continuous improvement often co-exist
- Understanding your own conflict style and recognizing that different situations may require a different approach
- Remaining constructive when dealing with passive or aggressive employees and peers
- How to mediate conflict between two employees
Public Workshop:
Find out more information about this course in a public workshop and register online or download the course outline and registration form
Onsite Workshop:
For more information about this course in an onsite workshop format or to book a workshop for your organization, please contact one of our leadership training experts.
Webinar:
A webinar allows you to view the presentation slides on your computer while you listen to the presentation by phone. Please contact us for more information.
