Imagine Your Staff Delivering Professional,
Courteous Service
Psychology of Success Onsite Training Program:
How to Deliver Professional, Courteous Service in Uncertain Times
Conducted for employees and staff, for managers and supervisors or for a combination of both, this onsite workshop may be delivered to your organization in a condensed two and a half hour format, or expanded to a full half-day or full day format.
The program teaches:
- How to be more constructive and less defensive in your thinking and behavior.
- How to substitute curiosity for judging or victim thinking.
- How to empathize with customers without allowing their emotion to be transferred to you.
- How to deal with overly emotional and irate customers in a professional and courteous manner.
