Unique Leadership System for Working Leaders DVD and Workbook Set by Unique Training and Development
This leadership training program is for supervisors, team leaders, lead hands, work leaders and front line leaders. The DVD set includes eight DVDs, 10 workbooks, and one leader’s guide.
The course covers the following information:
Leadership Expectations for Lead Hands, Team Leaders and Supervisors
- Four step management process: plan, organize, lead and control and specific tasks performed by team leaders, lead hands and supervisors
- Seven responsibilities of team leaders, lead hands and supervisors that support the company mission
- Your role in the company’s leadership team
Leading
- Leadership characteristics of a team leader, lead hand, work leader, front line leader and supervisor
- How to lead by example
- Creating a vision for your workgroup/ department to be more proactive instead of reactive
- Avoiding the leadership trap by getting employees to think for themselves and be accountable
Understanding People, Motivation and Performance
- How our beliefs about others influence their performance
- Reasons employees don’t perform and how to correct and prevent them
- Motivating factors: three things a lead hand, team leader and supervisor can do to create a motivational climate
- Different types of motivation
- How the leadership style and approach of the lead hand, team leader or supervisor impacts productivity and morale
Effective Communication for Lead Hands, Team Leaders and Supervisors
- Thinking before you speak: what you want to communicate
- The impact of words, tone and emphasis and body language
- Improving inter-shift communication between fellow team leaders, lead hands and supervisors
- Being more persuasive and influential in your communication
- Improving your listening skills
- Five step verbal communication process
Assigning Work Tasks and Accountability
- How to assign work tasks effectively as a lead hand, team leader or supervisor
- Getting your work group to take responsibility for results
Coaching, Confronting or Commenting on Performance Issues
- Understanding your role as lead hand, team leader or supervisor in the coaching, confronting and correcting process
- How to comment on a performance, safety or quality issue
- Leading your peers and “friends”
- When to involve your supervisor or manager
- Six steps for effective front line training of staff
Managing Conflict
- Recognizing that conflict is necessary and expected when implementing change
- Remaining constructive when dealing with passive or aggressive employees and peers
- How to mediate conflict between two employees
Unique Leadership System for Working Leaders DVD and Workbook Set by Unique Training and Development
Team leaders and lead hands are often the largest segment of your leadership team, and yet they receive very little training and development in their leadership role. Working with a progressive-minded client, Unique Training created a concise program targeting the skills that working leaders need most. Until recently, this program was only available in live workshops. Now your organization can purchase a set of DVDs and workbooks so that you can increase the capability and confidence of your front line leaders at a reasonable cost.
