Here are some ideas, processes and solutions to help your organization become more accountable and successful in 2006 and achieve the performance improvements you desire.

Identify the Performance Opportunities

In a competitive business environment, now is the time to reflect on where your people need to develop in order to achieve higher performance. What is holding your company back from its full potential? Get answers to these questions:

• Are profits high enough?
• Are managers and employees held accountable?
• Is there excess waste and duplication of effort?
• Are managers and supervisors making decisions their employees should be making?
• Are employees delivering exceptional customer service?
• Is there enough innovation and creativity to meet future customer needs?
• Are margins high enough?
• Are sales people bringing in new customers and maximizing the potential of their account base?

Identify the Desired Behaviours & Skill Sets

List the current and desired behaviours based on your observations of how managers, supervisors and employees act on a day-to-day basis. Use the free downloadable Current/Desired Behavior Worksheet below. Each member of your management team could write their own list and then compare notes.

Some desired behaviours could include:

• Managers and employees make supportive and positive comments about other departments
• Employees make decisions they are capable of making
• Employees set achievable expectations with customers
• Managers spend more of their time communicating
• Employees think before they act and eliminate waste
• Employees and managers spend time innovating instead of constantly problem solving
• Managers spend time developing and coaching their people to improve performance
• People at all levels are clear about what is expected of them and accountable for the results they generate

Identify the Possible Training Sources & Methods

The purpose of training is to change behaviours. While some organizations have the internal capacity to deliver behaviour-changing training, many companies will seek out an external partner who can bring an objective, outside influence to the table. By being detached, the external training provider can influence behaviours at the most senior levels to the front line with less concern for internal politics and influence.

Get Moving Now to Avoid Missing the Boat

Get off to a rapid start to take full advantage of the new behaviors in the 2006 calendar year.

To save you some time, here are a few helpful links to accelerate the process:

Overview of UTDI

Intro to UTDI

Current and Desired Behaviour Worksheet

Current/Desired Behaviour Worksheet

Outline of Management Development Solutions

Management Development Solutions

Outline of Supervisor training program

Supervisor Training Outline

Outline of Lead Hand training program

Lead Hand Outline

Outline of Individual Coaching process

Individual Coaching Outline

Outline of Group Coaching process

Group Coaching Outline

To explore the possibilities, feel free to give us a call at (800)622-6437 or (519)685-2116 or email info@uniquedevelopment.com.